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Helping the hospitality industry through our growing partnership with Tim Hortons

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Remploy are proud to be working with leading employers across Lanarkshire and Tayside to help our participants secure sustainable employment.  

Working closely with Scottish Government, Remploy deliver the Fair Start Scotland service in six locations across Lanarkshire and Tayside. The service offers up to 18 months of tailored, one-to-one support to help local people overcome their barriers and move forward.  

Our Employer Engagement teams work in partnership with a variety of businesses, like Tim Hortons, to support with their recruitment needs whilst sourcing employment opportunities for our participants.  

Employing around 220,000 workers and accounting for 8.6% of all jobs, the hospitality industry is a major contributor to the Scottish economy. But the sector has faced further challenges since the Covid-19 pandemic, with rising prices and staff shortages adding to existing pressures.  

By supporting businesses in the hospitality sector with their recruitment, we can contribute to the industry’s recovery while creating more opportunities in local communities. 

Since August 2022, Remploy has been supporting Tim Hortons to recruit for their first store opening in Dundee. In six months, more than 22 participants have joined Tim Hortons, and several have already been promoted. 


Commenting on the relationship, Kristopher Gault, Area Manager at Tim Hortons said: “With Covid, it’s been quite turbulent trying to hire and maintain staff in the hospitality sector. The pandemic affected recruitment and the stability of workforces, which is why we are working alongside Remploy – to bring new people into our business and help them to build a brighter future.” 

Danni Ogilvie, Remploy Account Manager, is responsible for building and maintaining relationships with employers like Tim Hortons. Through our bespoke service, designated Account Managers like Danni are able to fully understand the business’ requirements and recruitment needs – making the process easier and faster to find the right candidates.  

Danni explained: “We have supported Tim Hortons in a variety of ways – from inviting them to attend our job fairs, providing cost-free office space for them to conduct interviews, and ensuring we pre-screen and source quality candidates for their vacancies. 

“Building strong relationships with employers like Tim Hortons is also really beneficial for our participants as it gives them access to sustainable jobs within their local community.” 

Tim Hortons team member stands at drive through window. She is wearing a red apron and smiling, closing the window.

When Samantha Moodie, 37, joined the Fair Start Scotland service in July 2022, following two years of unemployment, she was struggling to find flexible working that would accommodate her childcare and health needs.  

She said: “Remploy helped me to update my CV and look for the right job. It was important for me to find an employer that understood my situation as a single parent, diagnosed with sciatica. 

“Tim Hortons is the perfect match for me. They are accommodating and I know that my manager and the team at Remploy are there to support me with anything I need.”

Sam Wilson, Regional Area Manager at Tim Hortons, added: “We have created a great partnership and I would encourage other businesses to utilise their recruitment services. Remploy have provided candidates that are reliable, flexible, and eager to learn, and we are looking forward to continuing to work together in the future.”

Reflecting on the benefits of these relationships, Claire McGuigan, National Strategy Manager at Remploy, said: “We’re really proud to work with employers on a local and national level. With our support, we help businesses like Tim Hortons to attract and retain talent to fill the skills gap they are currently facing.

“We have a long history of delivering employability programmes and supporting people to overcome their barriers to employment. Employers not only benefit from our cost-free recruitment service, but we can also support with upskilling their current workforce, offering disability confidence training, and helping them to become Living Wage employers.”

Thanks to the positive early success, our partnership continues to grow as Tim Hortons looks to continue its expansion across Scotland and the rest of the UK.  

Over the coming months, we are looking forward to developing this relationship and helping Tim Hortons with further recruitment in Dundee and on a national level through our Maximus brand.  

If you would like to join Tim Hortons and more than 200 businesses working with us in Scotland to help meet their recruitment needs, contact our employability team to find out more.  

16 February, 2023