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Disabled man receives praise for his first-class service

03 Jan 2018

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A disabled man from Sheffield, who recently started working with RG as a customer assistant serving food and beverages on London-bound trains, has already been praised by his bosses for the first-class service he provides.

Jonathan Booth, 32, commutes to Sheffield train station from his home in Woodhouse – and then travels hundreds of miles on the railways each day serving customers.
“My learning disability means I would far rather be at work than sitting at home doing nothing, and so setting off for a long day on the trains is never a problem for me,” said Jonathan.
When he left his previous position in food retailing, Jonathan was desperate to get back into a full-time job. He sought the support of disability employment specialists Remploy, which partners with businesses and organisations throughout the country to support people who face complex barriers to employment.

“Remploy helped me get my previous job working in a fast-food outlet, and so I knew they were the right people to support me again,” he said. “They helped me refresh my CV, and pointed me towards vacancies that were right for me and would make good use of the customer service skills I had built up. Not long afterwards, this vacancy arose with RG and, with their encouragement, I applied and was successful. I love coming to work again, and would happily spend all my time here if I could!"

RG is a leading provider of food and beverage services for the travel industry.
Boss Deena Wilkins said, “Jonathan is a great asset to our team, and his ability to chat to travelling customers and make them feel at ease has quickly become legendary! RG is an equal opportunities employer and we’re pleased to see how everything is working so well, not least for Jonathan.” 
Remploy advisor Lizzie Voltaire added, “Jonathan is one of our great success stories here at our Sheffield branch. The transformation from being a withdrawn person to having confidence in himself is remarkable. He’s not had the best of luck when it comes to previous jobs, but he’s busy proving now that, with the support of RG, he is fully capable of working and making a great contribution to their business. We wish him a very successful future.”