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David gets fast-tracked into customer services

20 Jun 2018

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David Yeboah, from Tottenham, enjoys dealing with a range of different people in his new customer services position with Transport for London (TfL). The 24 year old, who overcame shyness and a lack of confidence following a bad experience in a placement with a different organisation now enjoys helping TfL rail travellers make their journey.

David took part in the Steps into Work (SiW) programme which is in its ninth year and offers people with learning disabilities the opportunity to gain real work experience over the course of a year via three unique work placement opportunities.

David, who successfully gained a position in the lost property office at TfL after completing the programme in 2015, recently completed TfL’s highly competitive Recruitment Fast Track Assessment, resulting in him starting his dream position as a Customer Service Assistant at High Street Kensington.

He said: “In my new role I really enjoy getting to mix with different people and learning about people's cultures. Working gives me a sense of purpose and makes me want to get up in the morning. It also makes me feel more independent, which is nice as I don’t have to rely on my parents any longer. ”

David initially took part in a customer services assistant placement before progressing to a placement in the information management team, while also studying for a BTEC Level 1 WorkSkills qualification as part of the scheme.

He said: “The Steps into Work programme has given me a lot of confidence in myself and my ability. Remploy helped by giving me useful tips for my job, such as; making sure I was writing tasks down so I didn’t forget them. My learning disability helps me to see the details that most people don’t notice, working has given me the platform to show this and achieve more.

“My Remploy job coach also helped me with my CV and with preparation for my interview, because I struggled with this before. She made me realise I had a lot of work experience that I had forgotten about and made me feel more confident about answering questions.”

At just 7.7 per cent, London actually has the highest proportion of adults with a learning disability in paid employment* compared to 6 per cent in England, and despite 60 per cent wanting to work.

The twelve month programme aims to promote independence and move participants closer to employment, with 86 per cent** of those taking part in the programme moving into employment, further education or training.

Anna Nichol, Steps into Work Tutor said: “Throughout the SiW programme, David gained belief in his own ability and took part in a customer services assistant placement at Kings Cross Station. This built his confidence in face-to-face interaction and he realised he enjoyed helping customers, especially using his knowledge of the transport network.”

For more information on Steps into Work, please click here or call 020 3054 2718.

*Health and Social Care Information Centre 2015
** Figures for 2015/2016 cohort