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Access to Work Mental Health Support Service

logo for Department for work and pensions

This confidential service delivered by Remploy funded by the Department for Work and Pensions is available at no charge to any employees with depression, anxiety, stress or other mental health issues affecting their work.

Our specialist advisers provide:

  • Tailored work-focused mental health support for nine months
  • Suitable coping strategies
  • A support plan to keep them in, or return to work
  • Ideas for workplace adjustments to help them fulfil their role
  • Practical advice to support those with a mental health condition
  • So far, we have supported thousands of people across Britain, with a 93 per cent success rate of people retaining their employment after six months.

You can call us on 0300 456 8114 or chat with us online using the purple chat button on this page, Monday to Friday from 9am to 5pm. 

Alternatively, email us using the link below:

Click here to email the Access to Work Mental Health Support Service team 

Please note
To be eligible for this service, individuals need to be in permanent or temporary employment and have a mental health condition (diagnosed or undiagnosed) that has resulted in workplace absence or is causing difficulties to remain in work.

Find out how people have benefited from using this service

Read about how the Access to Work Mental Health Support Service helped Greg McGahan keep his job, or watch the video below about how the service helped Chris Reed.

    my name's Chris Reid and I'm assistant director of operations for a Housing Association in the Northeast called Four Housing and I want to tell you a little bit about my journey and why I became involved with remploy.

    I've always been a very physically active person, I'm very outdoorsy, I like a lot of sport I did a lot of running and a lot of climbing and high-altitude walking.

    Unfortunately a couple of years ago I had quite a serious back injury now I've always been quite reliant on physical exercise to help me with my emotional health I have quite a high-pressure job and have for a number of years experienced quite severe bouts of insomnia so all that lovely physical exercise really helps me manage my experience was quite rapid and although I knew that I was becoming unwell I wasn't really aware of the extent to which I'd become unwell and the kind of symptoms that I was experiencing and became quite severely anxious and quite severely depressed over a three-month period, and, although I took all the kind of steps that you would hope would help, including therapy medication, my descent into a severe depressive episode was quite rapid and around the November of that year I actually you know had a nervous breakdown and had to go and spend some time with relatives.

    As my health started to improve I kept in touch and my employers they knew what was going on and I had some support from my employer so when it came to the point where I thought to I you know I'm a well enough to go back to work and his work indeed an option you know I was looking for an organization that could support me and to get back to work it was quite a specialist organisation.

    I knew about her employer from work that we previously done in the organization around supporting people with mental health and that seemed a really obvious place to go to, and I got in touch with her employee did a self referral and, what happened from that is, very very quickly I was allocated somebody who worked alongside of me to develop a plan that would help support me and my employer get back into the workplace that plan was variable so there were lots of options in there and that wasn't really something that was available outside of employ services, so what Claire, my worker, was able to do was offer the options and we had a discussion about each of those and then we put them into a plan and talked about talks about them to my employer who made some adjustments about start and finish times and availability for appointments as well equally I think it's about having chemistry and being able to connect and get on with somebody that you're working with and I found everybody in your employ that I've experienced so far has a real understanding of the issues around mental health but equally talk about it as if it's normal and it's something that happens every day and I think there's somebody who has you know a high-pressure job and a high expectation of themselves it's important to understand that what's going on is actually normal it happens to lots of people but then you actually can get through it you can return to the workplace and it could be in fact effective in the workplace as well you

    You can also download our service leaflets:


    The following customers used the Access to Work Mental Health Support Service, a confidential service available to anyone with mental health problems that are threatening their job, delivered by Remploy funded by the Department for Work and Pensions.

    I have worked with Rod for six months and I have asked him to work with me again because I am on a review at work.

    Rod is considerate, professional and kind. He has kept all our appointments and has outlined what support he can provide at each step.

    This job has been my first job for 20 years, it has taken a while to build up my skills and confidence.

    Rod has encouraged and advised me on issues in the workplace and how to overcome them, he also provided an online course about self-esteem, which has been very beneficial.

    He has listened with empathy and kindness. Rod obviously cares about his clients and his work and I have found his support invaluable as I stepped back into work."


    I was referred to Remploy after a car accident in 2014 left me with support needs.

    I am grateful as it's been overwhelming and distressing knowing that I can't function the same way I did before the accident. However, knowing I have Remploy to support me gives me confidence and helps me to feel protected when making a request for reasonable adjustments.

    Knowing that I can contact my support worker who will reassure and advise me, and advocate on my behalf with my employers, has really helped me manage my anxiety about retaining my position and staying in work.

    They have also helped me understand and accept my physical and invisible disabilities. I feel lucky and relieved that I was referred to Remploy. I appreciate the support very much and would recommend colleagues should their needs arise."


    I’m deeply indebted to Duncan for all his help and support during my depression, from initial ‘meltdown’ to successful post-Asperger’s diagnosis and phased return to work. It’s been a long, up-and-down journey, where I‘ve been blindsided by more than a few unforeseen factors delaying my recovery but Duncan’s been right there for me.

    Particularly significant was Duncan accompanying me and my wife to my Asperger’s assessment - his input there was invaluable from a workplace perspective. My colleagues, immediate line manager and senior management have also all been very impressed with the help, support and guidance Duncan’s given us.

    Too often the terms ‘great guy’ and ‘genuine bloke’ can be used to describe someone, but with Duncan such labels truly fit. He is, as they say, ‘a credit to the profession’. You have a real asset with him!"


    If your employees would like advice and guidance on their mental health condition, our 'Support with your mental health' page' for individuals provides more information on the support we offer.

    If you have an apprentice with a mental health condition, visit our Access to Work Mental Health Support Service for Apprentices page for individuals which provides more information about the service we offer.