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Roles
Contact centres are often the main point of contact between an organisation and its customers. Contrary to what you may have heard, the work is not all about cold-calling. There are a wide range of roles carried out in contact centres:

Market research
Answering incoming calls
Taking orders and bookings
Customer services
Providing general information

Skills employers look for:

Be confident talking to strangers
Be cheerful and friendly
Be able to deal patiently with all customers

Recruitment areas

Related content
Jobs success for Morrisons five
A new Morrisons store in Bristol has just recruited five local people with disabilities and health conditions as a result of working with Remploy's Bristol branch.
There's no place like Asda
Two Birmingham jobseekers are enjoying a fresh start to their new careers thanks to Remploy.
More jobseeker stories
Read all our stories about successful jobseekers.

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