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Carole is back on line with BT

“Getting out of bed each morning is a lot easier when you have a good reason to do it.”

53-year-old Carole Gath from Blackburn has extensive arthritis, which brought to an end her job in retailing and marked the start of a lengthy search for an alternative career. With Remploy’s help, she’s now succeeded.

Jobcentre Plus referred Carole to Remploy for specialist help, and she signed up for a two-week intensive course to enhance her employability skills such as CV writing and interview techniques.

She then attended a five-day workshop held at BT’s contact centre in Blackburn. This included activities such as listening to ‘live’ calls from customers and taking part in role-play, all designed to assess her abilities when speaking to potential customers on the telephone.

Carole rose to the occasion. Her self-esteem and confidence grew to such an extent that she relished the opportunity of working for Manpower at BT’s contact centre. “I was over the moon when I heard I had got the job!” she added. “I was beginning to feel that, at 53, I was on the scrap heap. I had lost my purpose in life, but that’s all changed now.”

Carole now takes calls from those who dial BT’s 151 fault reporting service, advising customers how to check their telephone equipment and testing their lines. “The job is brilliant! Getting out of bed each morning is a lot easier when you have a good reason to do it. Thanks to Remploy, Manpower and BT, I now have!”

BT workshops are now being run in several Remploy branches around the country, an initiative designed to develop and assess candidates in core skills, such as fast and accurate typing and data entry, all of which are essential to perform successfully in a busy contact centre environment.