Contact centres are often the main point of contact between an organisation and its customers. There are a wide range of roles carried out in contact centres, including:
- Market research
- Answering incoming calls
- Taking orders and bookings
- Customer services
- Providing general information.
Skills employers in contact centres are looking for include:
- Confidence when talking to strangers
- Being cheerful and friendly
- Patience when dealing with customers.
Tel: 0845 601 5878